F R E Q U E N T L Y
A S K E D
Q U E S T I O N S
How do I book?
The easiest way to book is to get in contact with us either by phone, email or fill out the contact us form to check availability for your date.
If we have availability we will either send over a booking form or chat on the phone/message (whichever you prefer) to get some details about your event, including dates, times, location, guest count and which look you are interested in. Once we receive this back we will send an invoice for payment of your deposit and our terms and conditions to secure your date.
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PLEASE NOTE: We can not hold any dates without a deposit payment.
Can I mix themes?
Yes absolutely, if you are looking for a bespoke style we are happy to work with you to create the perfect look.
What sort of lighting do you provide?
We provide battery operated candles and string lights. We can also provide PAT Tested electric lights if you have an electrical socket available.
How long is the hire of a Luxury Picnic?
Our Luxury Picnic hire is for 24 hours for a Luxury picnic but if you would like to keep it for longer it is no problem, just get in contact to chat about your requirements.
How long is your bell tent hire for?
Our bell tent packages are for either 2 nights or 1 day depending on the package you select. We always try to be flexible so if you have specific requirements let us know and will do our best to accommodate you.
How many people can fit in a bell tent?
We have 2 size tents 4m and 5m.
Our 4m tent can sleep 4 comfortably, we can squeeze 5 if you need to but there is not much room for anything else! (subject to availability)
For a chillout tent we can seat 8 adults comfortably and up to 10 kids.
For a luxury picnic tent we can fit up to 6 comfortably.
Our 5m tent sleeps 6 comfortably, we can squeeze 7 if you need us to but again there is not much room for anything else! (subject to availablity)
For a chill out tent we can seat up to 12 adults comfortably and up to 15 kids.
For a luxury picnic tent we can seat up to 12 comfortably.
What beds do you provide?
You won't wake up on deflated airbeds with us...we have luxury foam fold out mattresses suitable for both kids and adults.
When do you set up and collect?
We try to be as flexible as possible for our customers and always keep in contact with you. We will normally set up your event in the morning. The exact time will depend on your event and if we have other set ups that day but we will make sure you have plenty of time before your guests arrive. We will then come back at the pre agreed time/day to collect the set up. ​
How long does set up take?
Depending on your event it can take between 1 -2 hours.​
How much space do I need?
A 4M bell tent requires a minimum of 6m x 6m grassed area.
A 5M bell tent requires a minimum of 7m x 7m grassed area.
What information do you ask for ?
When we make your booking we will ask for some important information regarding the location before we can provide a set up. This is to ensure a swift and trouble free set up for everyone.
How large the area is in order to make sure we can safely pitch the tents.
What access is there to the area that you require the tent/s to be pitched. We need to move large amounts of hire equipment to the space and will need access through a side entrance ideally.
Is there parking at or very close to the property for us to safely load and unload.
Wherever possible we ask for photographs of the area prior to our arrival.
The time of your event and guest arrival.
What do I need to do before you arrive?
Before we arrive we need the following things in place, then you can leave the rest to us....
Please have someone there to meet us.
Make sure you have measured and cleared your chosen set up space.
Clear a parking space and access close to the property for us to load/unload safely and efficiently.
Can I have a bell tent on my artificial grass?
Yes we are happy to put our bell tents on your artificial grass, however we make you aware that in order to secure the tent we use tent pegs and these will pierce the artificial grass causing permanent damage. The customer takes full responsibility for this.
How much is the deposit and what is it for?
To secure your date we take a £50 non refundable deposit.
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We also take an additional £200 damages deposit when you make your balance payment, this is fully refundable when we have confirmed that all the hired items have been returned and are still in their original undamaged condition, which can take up to 3 working days. However, if there is any substantial damage to the tent and/or furnishings/hire items, you may be required to pay the difference if the £200 does not cover repair/replacement costs.
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PLEASE NOTE: We want all of our customers to have fun and enjoy their setups without worrying about losing their deposit and we understand that there are accidental spillages/breakages, but we still ask you to respect and treat our hire items like they are your own personal belongings.​
When do I have to pay the balance?
We will send you an invoice 2 weeks before your event to pay the final balance.​ This will include the £200 damages deposit.
What if it rains on the day of my event?
Unfortunately, the weather is out of our control, so we cannot refund bookings on the basis of bad weather.
However, we are happy to work with you to reschedule your event at no additional cost (subject to availability).​​
Cancellation policy
We can not issue any refunds for cancellations | postponements. We will however hold any payments you have made for a later date. You will have 12 months from the cancellation date to reschedule your event with us (subject to availability).
Is there a delivery charge?
We offer free delivery on all bookings within a 5 mile radius of CM6. After that delivery is charged at £1.80 per mile.
Are you insured?
Yes, we are fully insured with Sharrocks.
Do you clean your items between hires?
Yes, we have the highest hygiene standards and all of our equipment is laundered and cleaned between hires.